Ski Hire Cancellation Policy for Customer:
Please also review our Covid Refund Policy.
At any point in time the supplier reserves the right to implement changes to our product based on government advise or guidelines. For Example, if mask become mandatory, or we may require limiting seating or cancel a tour all together. If such a scenario arises, you will be able to receive a refund on Transport and Ski-Hire Components of your purchase. As we are a Reseller of lift passes, you the customer are obligated to Buller Holidays Covid-19 response policy which is detailed below.
There may be Guidelines that impose such a restriction that impacts your ability to travel on our tour.
- You have Covid-19 and your date of travel falls within the isolation period.
You will be required to send evidence in form of email, of confirmation from State Government. In such a scenario we will offer a change of date or full refund of the Transport & Ski-Hire components. As we are a Reseller of lift passes, you the customer are obligated to Buller Holidays Covid-19 response policy which is detailed below.
Lift & Lesson Purchases Policy
• Other Policy
EXCLUSION OF LIABILITY - WAIVER OF RIGHT TO SUE - YOUR ASSUMPTION OF RISK - THESE CONDITIONS AFFECT AND RESTRICT YOUR LEGAL RIGHTS! Please read the terms and conditions at https://www.mtbuller.com.au/Winter/terms-of-use I understand photo identification and the credit card used to purchase products from this website/call centre must be present to collect products, or products will be withheld. By purchasing products from Buller Ski Lifts, you agree to be bound by the terms and conditions described.
• Written Cancellation Policy
Cancellations prior to 30 days of initial booking arrival date incur a fee of 10% of booking, or $50, whichever is the greater amount.
Cancellations inside 30 days of initial booking arrival date are non-refundable. We strongly recommend you purchase travel insurance to cover the loss of monies paid in the event of having to cancel your reservation. Amendments: We are happy to facilitate date changes within the current season, subject to each activity supplier / accommodation provider's discretion, availability, and price. Amendments will incur an additional $50 admin fee each time a change is made. For information on our COVID 19 Policy, head to our website https://www.mtbuller.com.au/Winter/resort-info/about-mt-buller/covid-19
• Written Deposit Policy
100% of payment due at time of booking
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